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Delivery Policy

Shipping Policy

Thank you for purchasing Rainboba products.To protect your rights and ensure a smooth shopping experience, please read thefollowing shipping information carefully before placing your order.

1. Order Processing Time

  1. Once an order has been placed and payment has been completed, shipment will normally be arranged within 2–3 business days, excluding weekends, public holidays, and company-announced holidays.
  2. Processing may take longer during new product launches, promotional campaigns, periods of high order volume, stock shortages, severe weather, or other exceptional circumstances. We will notify you separately if a delay occurs.
  3. Once the order has been shipped, a shipping confirmation and tracking information will be provided by email or through your member account.

2. Delivery Within Taiwan's Main Island

  1. Shipping charges for orders delivered within Taiwan's main island will be calculated according to the delivery method, order value, and promotional terms displayed at checkout.
  2. After shipment, delivery is estimated to take approximately 2–5 business days. Actual delivery times may vary due to logistics conditions, remote destinations, weather, holiday periods, or other force majeure events.
  3. If an order qualifies for a free-shipping promotion, the discount actually shown at checkout will apply.

3. Delivery to Outlying Islands and RemoteAreas

  1. Additional shipping charges may apply to Penghu, Kinmen, Matsu, other outlying islands, or locations classified as remote areas by the logistics provider. The actual charge will be based on the amount shown at checkout or communicated by customer service.
  2. Delivery to outlying islands and remote areas is estimated to take approximately 3–7 business days. Actual delivery times depend on ferry or flight schedules, weather conditions, and logistics operations.
  3. Certain products or promotional offers may not be eligible for delivery to outlying islands or for free-shipping benefits. Any applicable restrictions will be stated on the product page or at checkout.

4. International Shipping

  1. International shipping is available only to the countries and regions selectable at checkout. Shipping to certain destinations may be temporarily suspended because of food import regulations, customs restrictions, logistics limitations, or other legal requirements.
  2. International shipping charges are calculated according to the destination country or region, product weight and dimensions, shipping method, and the logistics provider's rates. The actual charge shown at checkout will apply.
  3. After shipment, international orders are estimated to arrive within approximately 7–21 business days. This estimate does not include time required for customs inspection, customs clearance, payment of duties or taxes, delivery to remote areas, or delays involving local logistics providers.
  4. If an order contains products with different dispatch dates, we may combine or split the shipment as appropriate. If a split shipment would result in additional charges, we will notify the customer and obtain consent in advance.

5. Customs Duties, Import Taxes, andClearance Fees

  1. Unless expressly stated otherwise at checkout, product prices and international shipping charges do not include customs duties, import taxes, value-added or sales taxes, customs declaration fees, clearance fees, storage charges, or other government or logistics fees imposed by the destination country or region.
  2. The recipient is responsible for all such charges. The actual amount and collection method will be determined by the laws, customs authorities, and logistics providers of the destination country or region.
  3. The recipient must provide accurate and complete identification, contact, and customs-clearance information as required by local customs authorities or the logistics provider, and must complete customs clearance and payment procedures within the specified time.
  4. Import requirements and applicable taxes or fees may change at any time. We recommend checking with the local customs authority or other competent authority before placing an order.

6. Recipient Information and AddressChanges

  1. The purchaser is responsible for ensuring that the recipient's name, address, postal code, telephone number, email address, and customs-clearance information are accurate and complete.
  2. If you need to change the recipient information before the order has been shipped, please contact customer service as soon as possible. We will assist with the request, but cannot guarantee that the change can be completed.
  3. Once an order has been shipped, the destination country, region, or delivery address generally cannot be changed. If the logistics provider agrees to make a change, any address-change fee, forwarding charge, or other related cost will be borne by the customer.
  4. If incorrect or incomplete recipient information, failure to accept delivery, or failure to respond promptly to the logistics provider results in delayed delivery, return of the package, or additional charges, the customer will be responsible for the related costs.

7. Refused Delivery, Unclaimed Packages,and Incomplete Customs Clearance

  1. If a product is returned, destroyed, or held because the customer refuses delivery, fails to collect the package on time, cannot be contacted, fails to pay import duties or taxes, fails to provide clearance information, or does not complete customs-clearance procedures, the customer will be responsible for the resulting international shipping charges, return-to-sender charges, customs duties, declaration fees, storage fees, and other related costs.
  2. If any of the above charges are collected from us by the logistics provider or customs authority, we may deduct them from the refund. If the refund is insufficient to cover these charges, the customer must pay the remaining balance.
  3. Food products may be ineligible for return shipment because of the laws, shelf-life requirements, customs rules, or logistics restrictions of the destination country or region. If a product is consequently destroyed or otherwise disposed of by customs or the logistics provider, no refund will be issued unless the circumstances are attributable to us.

8. Delivery Delays

  1. All delivery times stated on the Website are estimates and do not constitute a guaranteed delivery date.
  2. If a delay is caused by customs inspection, flight or vessel schedule changes, weather, natural disasters, war, strikes, epidemics, peak holiday shipping periods, government restrictions, or other circumstances not attributable to us, we will assist with enquiries but will not be liable for compensation arising from the delay.
  3. If the tracking status has not been updated for an extended period, please contact customer service and we will assist in making an enquiry with the logistics provider.

9. Damaged Packages, Missing Items, orIncorrect Products

  1. Upon delivery, please check that the outer carton and seals are intact. If the outer carton is visibly damaged, we recommend taking photographs and making a continuous video recording while accepting or opening the package.
  2. If a product is damaged, leaking, missing, incorrect, or otherwise abnormal, please contact customer service within seven days after receipt and provide the order number, photographs of the outer carton, the shipping label, photographs of the product, and a complete unboxing video for verification.
  3. If we confirm that the product is defective, was shipped incorrectly, or was damaged in transit, we will arrange a replacement shipment, exchange, or refund as appropriate and will bear the reasonable and necessary related costs.

10. Order Tracking

After the order has been shipped, you maytrack its delivery status using the tracking number provided in the shippingconfirmation. International tracking updates may be delayed when a package istransferred to a local delivery provider. The logistics provider's trackingsystem will serve as the authoritative source for the latest delivery status.

11. Other Provisions

  1. Countries and regions may impose different restrictions on food products, additives, packaging, labeling, and personal import quantities. If an order cannot be imported because of local laws or customs requirements, the matter will be handled according to whether the order has already been shipped and the costs actually incurred.
  2. Any matters not addressed in this Shipping Policy will be handled in accordance with our Terms and Conditions, Return and Exchange Policy, and applicable laws and regulations.
  3. Where the consumer protection laws of a country or region contain mandatory provisions, those provisions will apply.