DearCustomer,
Onlineshopping and cross-border parcel scams are constantly evolving. Fraudsters mayimpersonate Rainboba, banks, credit card issuers, international logisticsproviders, customs brokers, or customs authorities. They may claim that thereis a problem with an order, payment, delivery, or customs clearance in order toinduce consumers to disclose personal information, click an unfamiliar link, ormake a payment. To protect yourself, please read the following safety noticecarefully.
1. Actions Rainboba Will Never Ask You to Take
1.Rainboba will never claim that you placed a duplicate order, were mistakenlyenrolled in an installment plan, were incorrectly upgraded to a membershiptier, have an order setup error, or experienced a refund failure, and then askyou to use an ATM, access online banking, or cancel an installment arrangement.
2. Rainboba will never ask you by telephone, text message, email, or instantmessaging service to provide your full credit card number, card security code,online banking password, one-time password (OTP), or account login credentials.
3. Rainboba will never ask you to transfer money to a personal account or topay with cryptocurrency, game credits, gift cards, or any other untraceablepayment method.
4. Rainboba will never ask you to install remote-access software, enable screensharing, or operate your phone or computer according to someone else'sinstructions.
2. Common Scams Involving Cross-Border Orders
1.Impersonating an international logistics or postal provider: The fraudsterclaims that the delivery address is incomplete, delivery has failed, a smalladditional shipping charge is required, or redelivery must be arranged, andprovides a link to a fraudulent website.
2. Impersonating customs authorities or a customs broker: The fraudster claimsthat a parcel has been detained, contains prohibited items, was incorrectlydeclared, or has unpaid duties or taxes, and demands an immediate transfer,payment of a fine, or credit card information.
3. Fake payment or refund notices: The fraudster claims that a foreign-currencypayment failed, an exchange-rate difference or cross-border fee is due, or atax refund or purchase refund requires confirmation, and asks the customer tore-enter credit card or bank information.
4. Fake customer service accounts: The fraudster makes unsolicited contactthrough LINE, WhatsApp, Messenger, Instagram, or another social platform, andasks the customer to move the conversation to a personal account to handle anorder or payment.
5. Forged documents or screens: The fraudster provides a fake logisticstracking page, tax notice, customs certificate, refund screen, or forged emailto create the impression that immediate payment is required.
3. Verify Customs Clearance, Tax, or Delivery Notices Before TakingAction
1.Depending on the rules of the destination country or region, local customsauthorities, customs brokers, or logistics providers may legitimately requirerecipient identification, customs-clearance documents, or payment of importduties and taxes. However, do not directly click links contained in unfamiliartext messages, emails, or instant messages.
2. Confirm the tracking number through your Rainboba order page, thenindependently visit the logistics provider's official website or official app.Do not rely solely on screenshots, web addresses, or customer service telephonenumbers supplied by the sender.
3. If customs duties, import taxes, or clearance fees must be paid, firstconfirm the amount and payment method through the official channels of thecarrier, customs broker, or destination customs authority. Never transfertaxes, duties, or fines to a personal account.
4. Customs authorities and logistics providers in different countries usedifferent notification and collection methods. If you cannot determine whethera notice is genuine, contact Rainboba customer service first so that we canhelp verify your order and shipping information.
4. Payment Security
1.Make payments only through the payment methods provided on the Rainboba websitecheckout page.
2. When paying by credit card, your card issuer or payment service provider mayinitiate 3D Secure authentication. Enter the verification code only on thesecure authentication page operated by the bank or payment service provider.Never provide or forward the code to anyone by telephone, text message, ormessaging app.
3. If you notice an unfamiliar charge, duplicate charge, or suspicioustransaction, contact your card issuer or payment service provider immediatelyand notify Rainboba customer service so that we can assist in checking theorder.
5. Account and Personal Data Security
1.Use a sufficiently long password that is difficult to guess. We recommendcombining uppercase and lowercase letters, numbers, and symbols, and avoidingreuse of the same password on other websites.
2. Do not enter account credentials, passwords, or credit card information on apublic computer or through an untrusted Wi-Fi network. Always sign out afteruse.
3. Do not provide identification documents, passport copies, credit cardphotographs, or customs-clearance information without first verifying therequest. If such information is genuinely required for cross-border clearance,confirm that the recipient is an authorized logistics provider, customs broker,or government authority, and submit it only through an official secure channel.
4. If you notice an unusual login to your Rainboba account or unauthorizedchanges to your information, change your password immediately and contactcustomer service.
6. How to Handle Suspicious Messages
1.Do not click unfamiliar links, download unexpected attachments, or scan QRcodes from unknown sources.
2. Do not follow an unfamiliar caller's instructions to operate your bankaccount, ATM, phone, or computer. Caller ID information can be spoofed. Even ifa name or number appears to belong to Rainboba, a logistics provider, a bank,or a government authority, independently verify the request through an officialchannel.
3. Retain text messages, emails, call records, web addresses, payment ortransfer records, and screenshots of conversations for subsequent verificationor reporting.
4. If you have disclosed financial information or a verification code, or havealready made a payment, contact your bank or payment service providerimmediately to request a stop payment, card suspension, or account protectionmeasures, and seek assistance from your local police or official anti-fraudauthority.
7. Verification and Contact Channels
Ifyou have any concerns about a Rainboba order, payment, delivery, or refundnotice, contact us using the customer service details published on the officialRainboba website. Do not directly reply to a telephone number, email address,or social media account contained in a suspicious message.
In Taiwan, you may call the National Police Agency's 165 Anti-Fraud Hotline orvisit the 165 Anti-Fraud website: https://165.npa.gov.tw/
For a cross-border parcel or customs notice, also verify the informationthrough the official website or customer service channel of the carrier,customs broker, or relevant national or regional customs authority. Customersoutside Taiwan should contact their local police, bank, or official anti-fraudauthority.
Rainbobawishes you a safe, secure, and enjoyable shopping experience.
