Welcome to Rainboba!
These Terms and Conditions set forth therules, rights, and obligations that apply when you use our Website, purchaseproducts, or participate in our activities.
Please read them carefully before using our services. By registering as amember or making a purchase, you acknowledge that you have read, understood,and agreed to these Terms and Conditions.
1. Member Registration and AccountSecurity
- You must provide accurate and complete personal information and ensure that it remains up to date.
- You are responsible for safeguarding your account and password. The Company shall not be liable for any loss arising from unauthorized access to or use of your account.
- You may not register under another person's name or use another person's information without authorization.
2. Orders and Payment
- Product prices, shipping charges, and other fees shall be based on the information published on the Website.
- By placing an order, you agree to the applicable payment terms and delivery method.
- We reserve the right to cancel an order due to insufficient inventory, pricing errors, force majeure, or other circumstances beyond our reasonable control. If an order is canceled, we will issue a full refund.
3.Shipping and Receipt of Products
- Delivery times depend on the shipping method you select and the logistics provider. Delivery may be delayed due to natural disasters, traffic conditions, or other circumstances beyond our reasonable control.
- Please inspect the products promptly upon receipt. If you discover any issue, please contact customer service within seven days after delivery.
4. Returns, Exchanges, and Refunds
- In accordance with Taiwan's Consumer Protection Act, you are entitled to a seven-day statutory right of withdrawal. Certain products, including perishable foods, may be excluded from this right. Please refer to the applicable product page for details.
- Products must be unused, in new condition, and returned with their original packaging intact. Returns or exchanges may be refused if these requirements are not met.
- Please refer to the instructions published on the Website or contact customer service for details of the return and exchange process.
5. Member Rights and Rules of Conduct
- You may not use this platform to engage in unlawful activities or infringe upon the rights and interests of others.
- If you violate these rules, the Company reserves the right to suspend or terminate your access to your account.
6. Limitation of Liability
- We make reasonable efforts to ensure that the information on the Website is accurate, but we do not warrant that all content will be completely error-free or that access to the Website will be uninterrupted.
- To the extent permitted by applicable law, the Company shall not be liable for losses resulting from force majeure or events beyond its reasonable control, including natural disasters, system failures, or interruptions to third-party services.
7. Intellectual Property Rights
- All content on the Website, including text, images, trademarks, and designs, is owned by the Company or its licensors and may not be used without prior authorization.
8. Amendments to These Terms
- The Company reserves the right to amend these Terms and Conditions at any time. The latest version will be published on the Website.
- If any material changes are made, members will be notified by email or through a notice posted on the Website.
