Consumer Protection Act
1. Consumers are entitled to a seven-daycooling-off period (including weekends and public holidays) after receiving theproduct. The first day is the day following receipt. If the package is acceptedby a building manager or reception desk, the period begins on the day followingsuch acceptance. To request a return, please submit an online return requestwithin seven days. Requests submitted after this period will not be accepted.
2. The cooling-off period is not a trial period. Returned products must beunused, in brand-new condition, and in their complete original packaging,including the product, accessories, original bags, boxes, paper packaging, andall accompanying documents or materials. Please do not omit any accessories,disassemble or inspect the product without authorization, or otherwise damagethe product.
3. The original box and packaging form part of the product. Missing, damaged,or incomplete packaging may affect your eligibility for a return, and the costsreasonably required to restore the product to its original condition may bededucted according to the extent of the damage.
4. Food products that have been opened or used cannot be restored to theiroriginal condition and no longer retain their full resale value. Such productsare therefore not eligible for return.
Return Policy
1. The product and all original inner andouter packaging, including bags, boxes, and paper packaging, must be complete.No refund will be issued if any item is missing or damaged, except where theproduct itself is defective.
2. If we are unable to contact you or the product has not been returned within15 business days beginning on the day after the return request is submitted,the return request will be automatically cancelled and may not be submittedagain.
3. Food products that cannot be restored to their original condition onceopened are not eligible for return after opening, unless a defect is discoveredonly after the package has been opened.
4. Please return the invoice together with the product.
5. For orders involving add-on pricing, bundle promotions, minimum-spenddiscounts, or gifts with the purchase of designated products:
• If a return causes the remaining order to no longer meet the promotion orminimum-spend requirement, the retained products will be recalculated at theirregular prices based on the single-unit prices shown on the Website, and thedifference will be deducted from the refund.
• If the main product is returned while an add-on product is retained, theadd-on product will be recalculated at its regular price based on thesingle-unit price shown on the Website.
• Add-on products, promotional products, limited-time or limited-quantityproducts, short-dated products, and clearance products are not eligible forreturn or exchange.
• If a return or exchange is requested due to an ordering error and the productis not defective, a basic logistics handling fee will apply: NT$150 per one-wayshipment within Taiwan's main island (additional charges apply to outlyingislands). For international orders, actual shipping and related costs willapply.
International Orders: Returns,Exchanges, and Shipping Costs
1. To return or exchange an internationalorder, please contact our customer service team through the Website withinseven days after receiving the product. Do not ship the product until you havereceived return authorization and return instructions. We may refuse packagesreturned without prior authorization, sent freight collect, or delivered to anaddress other than the designated return address.
2. If a return or exchange is requested for reasons attributable to thecustomer, including but not limited to an ordering error, unmet expectations,refusal of delivery, failure to collect the package on time, failure tocomplete import customs clearance, or incomplete information, the originalinternational shipping charge is non-refundable. The customer is responsiblefor all costs arising from the return, including international return shipping,customs duties, import taxes, customs clearance fees, storage fees,return-to-sender charges, and any other related costs. If any such costs areadvanced by us or the logistics provider, they may be deducted from the refund.If the refund is insufficient to cover these costs, the customer must pay theremaining balance.
3. If the wrong product was shipped, the product is defective, or the productwas damaged in transit, we will cover the reasonable and necessary return orexchange shipping costs after confirming the issue. The customer must followthe return method provided by our customer service team. We will not covercosts exceeding a reasonable amount where the customer independently selects anunapproved premium or expedited shipping method.
4. Refunds for international orders will be calculated based on the amountactually paid for the products. Unless the return is attributable to us, theoriginal international shipping charge, cross-border payment processing fees,foreign-exchange differences, and any paid customs duties, taxes, or governmentcharges that cannot be recovered are non-refundable.
5. Products returned from overseas must satisfy all requirements under thisPolicy, including completeness and the requirement that food products remainunopened. The customer bears the risks and costs if the product is damaged inreturn transit due to inadequate packaging, or if the return cannot becompleted because of the laws, customs requirements, or logistics restrictionsof the relevant country or region.
6. Where the consumer protection laws of a country or region contain mandatoryprovisions, those provisions will apply.
Exchange Policy
1. Exchanges are primarily available fordefective products. Exchange requests submitted after the seven-day cooling-offperiod (including weekends and public holidays) will not be accepted. To avoiddisputes, please inspect the products carefully upon delivery.
2. Products purchased through promotions or flash-sale bundles cannot beexchanged solely to change the selected color or style.
3. Where an exchange request is accepted after the seven-day cooling-offperiod, the customer must bear the applicable portion of the shipping costs.
4. Food products that cannot be restored to their original condition onceopened are not eligible for return or exchange after opening, unless a defectis discovered only after the package has been opened.
5. Exchanges will not be accepted if the product can no longer be resoldbecause it was improperly opened, disassembled, or used by the customer, orbecause it has been damaged, scuffed, scratched, soiled, or returned withdamaged or incomplete packaging.
6. Because screen resolutions and display settings vary, photographs on theWebsite may differ slightly in color from the actual product. Eligibility foran exchange will be determined following our assessment.
Refund Process
• Original payment method:Convenience-store payment on pickup / Cash on delivery / ATM transfer / Paymentcode
Refund information required:
1. A copy of the account information page of a bank or post-office passbookheld in the purchaser's name.
2. The account holder's national identification number (required for onlinebank transfers).
Please ensure that the identification number is entered correctly. If thetransfer fails, the refund will be deferred to the next payment cycle.
For return procedures completed by Tachiz on or before the 15th of each month,refunds will be issued on the 25th of the following month. If that date fallson a weekend or public holiday, the refund will be processed on the nextbusiness day.
• Original payment method: Credit card
The refund will be credited to the original credit card account.
After the refund is processed, interbank processing generally takesapproximately 7–14 days. The time at which the refund appears may varydepending on the cardholder's billing cycle, and the credit may appear on thefollowing statement.
For information regarding processing times after a merchant has issued arefund, please contact your credit card issuer.
• Credit card installments: If the entireorder is returned, the full amount will be refunded to the original creditcard.
• ATM transfer: The refund will be remitted to the original sending account.The account must be held in the same name as the purchaser. Please verifyreceipt through your bank or passbook.
• If a promotional coupon was used toward a completed purchase, the coupon willnot be reissued or refunded upon order cancellation or return.
GISBEEZ Co., Ltd. reserves the right to amend or modify promotional termswithout prior notice.
Unboxing Instructions
1. To protect your rights, please make acontinuous video recording while opening the package and checking its contents.
2. If the outer packaging is damaged, please check the contents against theenclosed packing list in the presence of the delivery personnel.
3. Open the package carefully to avoid damaging the products inside.
If any product is damaged, defective, missing, or incorrect, please retain thevideo and contact us within the cooling-off period.
